Full-Time | Onsite

$60,000 - $71,000 Base + Bonus

We're seeking a customer-focused Inside Sales Representative to support customers, dealers, and field sales teams by providing product guidance, quotations, order management, and exceptional service. This is a relationship-driven role focused on helping customers find the right solutions rather than high-volume sales.

Responsibilities

• Respond to customer, dealer, and sales inquiries via phone and email.
• Provide product recommendations and application support.
• Prepare and deliver customer quotes.
• Enter and process orders accurately.
• Track orders, shipments, and delivery timelines.
• Coordinate with manufacturing and operations to ensure timely fulfillment.
• Resolve customer issues and serve as a primary point of contact.
• Support Territory Managers and field sales teams.
• Build strong customer relationships through proactive communication.

Qualifications

Required

• 2+ years of experience in inside sales, sales support, customer service, or account support.
• Strong communication and customer service skills.
• Excellent organization and multitasking abilities.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively with cross-functional teams.

Preferred

• Experience in material handling, forklifts, industrial manufacturing, equipment distribution, rental, or parts/service support.
• Knowledge of forklifts, hydraulics, lift truck systems, or industrial equipment.
• Experience supporting dealer networks or field sales teams.
• Bachelor's degree in Business, Operations, Engineering, or a related field.
• Bilingual Spanish is a plus.

Ideal Candidate

• Customer-focused and relationship-driven.
• Organized, proactive, and detail-oriented.
• Enjoys solving problems and supporting customers.
• Interested in building expertise within a technical product environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.